Frequently asked questions

How long does it take to process an order?

Fulfillment and delivery of all orders from the SkinVibe website takes place within 1-2 business days.

What forms of delivery are available?

We offer four delivery options: InPost courier (free), InPost Parcel Post (free), InPost courier cash on delivery (+9.90 PLN) and DPD courier cash on delivery (+9.90 PLN).

What forms of payment are available?

We accept payments via Klarna, iDeal, Apple Pay, Google Pay, PayPal, Airwallex, card payments and cash on delivery.

Will it be a good gift for a woman?

Of course it is! Our products are perfect for a gift, no matter if it's a birthday, Christmas or women's day! Whatever the occasion, we guarantee that the gift will meet all expectations!

How can I track the status of my order?

You will receive a link to track your package when your order is forwarded for processing (maximum next business day) to the email address provided in your order.

Where can I find proof of purchase?

You will receive a receipt by email after placing your order. If you need a VAT invoice, please check the option for a different billing address and fill in the Tax ID field when placing the order - it will be sent to the email address provided.

How much time do I have to return?

Each product is covered by a 30-day return period from the time of delivery.

RETURNS


You can return a product bought online within 30 days.

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