Returns and complaints

We encourage you to contact us first, because we know from experience that many problems can be solved by e -mail or by phone.

Each purchase at Skinvibe.pl is covered by a guarantee of satisfaction - you have up to 30 days to return without giving a reason. You can unpack the product and test to check
Does it meet your expectations - we give such an opportunity as one of the few. In the event of a return, we require the device and packaging in good condition - without damage and clear signs of use. The original receipt should be attached to the package. In case of any doubts - contact us before shipping, we will be happy to help.
Attention! Failure to submit the relevant documents in the feedback will result in a significant extension of the refund.
The refund form and the statement of losing the receipt can be on the page below after clicking the "Postproof delivery" button or below on the page
in pdf format.

ITRG-ZIĘBA-MAGIERA-STYLIŃSKI JOINT STOCK COMPANY
Christo Boteva 6B/B4
30-798 Krakow, Poland
Tel +48 690 287 784

The fastest and most convenient way to file a complaint is to use our online RMA system.

The system guides you step by step through the entire complaint process - just fill out a simple online form and we will take care of the rest.

To file a complaint online, simply click the button below and follow the instructions on the page.